Saturday, July 8, 2017

Among Friends

There are things I just can't get away with saying on Facebook.  There are things I really want to say on Facebook, because the people who REALLY need to hear them live on Facebook.  They do not set foot in blogger land.

It is probably for the best, though.  It is nice having a place to be among friends and be able to share the things that absolutely drive me up the wall.

Things like the customer who called my store today.

I just happened to be there on my day off.  I was fixing a little computer issue and buying a waterer for my chickens (YESSSS I have Chickens now! But that is a story for a different day) when the phone rang and of course I answered it because my associates were all busy.

"Hi, I spoke with Cass yesterday about some bales of hay we purchased that had weeds in it?"

"Yes, and you would like to exchange them?  We would be happy to do that.'

"Well I only have one full one left and half of another. My daughter fed the other one, and when I came out and saw the sticks in the stall I thought someone was trying to poison my horses."

"I'm so sorry about that, my guess is that it is Cotton stems, but regardless I will exchange the bales for you.  I will gladly give you 3 new bales and take back what ever you have left."

"But Cass said she would give me 15% off of more hay."

"Ma'am we cannot give discounts on hay, but I am giving you 3 free bales so you don't need to buy more."

"But I already paid for 3"

"Yes and you are returning 1, and I am giving you 2 more."

(It is easier for me to write off a bale of hay that it is for me to discount it- my bosses are weird about that)

"But I don't want to have to drive down there again, this is a big hassle.  Surely I should get something extra for my time."

"Ma'am, if you will give me your address, I will gladly deliver the new bales to you right now, and pick up what ever you have there that is bad."

"Well I still feel like I should be compensated."

*Are you kidding me right now*

"Ma'am, can your horses have treats?  I can bring you a free bag of treats."

"Well I guess, but why did Cass tell me I could have a discount on my hay, if she can't do that?"

*she didn't I'm sure*

"Ma'am I am sure I don't know but I will be talking with her about it. May I have your address please?"

So she finally gives her address.  Keep in mind that I am in my stall cleaning clothes, which consist of cuttoff's and a tank top and slip on sketchers, and have not even brushed my hair yet.  I have my loader put three pretty bales of grass hay in my little company pick up, and proceed to drive to her house.

Said "ranchette" is in a "fancy" horse neighborhood, with white plastic fences and perfectly manicured front yards all perfectly matching as per some very expensive HOA instructions.  They were really pretty and neat and not to my personal tastes at all, but I'm a wide open spaces gal myself.

I called when I arrived and a woman young enough to be my daughter comes out with her husband who is close to the same age.  I backed in as far as I could but their boat and camper trailer were both in the way so I could not get close enough to the hay shed to load the bales in directly.  This meant that I had to carry out the bad bale, pick up all the loose hay and flakes off the floor and tie it up and get it out, and then carry each 100lb bale from my truck to the hay barn and stack it.

Keep in mind that I am 53 years old, she and her husband are both early 30's at the most.

She and her husband calmly stood there and watched me as I lifted and carried these bales back and forth.

Eventually her husband just went back inside while she stayed and watched.

I get it, it is my job, but in my mind I am thinking....

What kind of man lets a 50 year old woman stack his hay while he watches without so much as a, "I wish I could help but......."

Maybe they have medical issues, I don't know.  You would think if that was the case they would be having their hay delivered all the time, rather than picking it up themselves.

Maybe I am just too intimidating, and his manhood was impugned so he had to go inside and hang his head in shame.

Maybe he is just a jerk.

When it was all done, I handed her the bag of free treats, AND a 15% off any shelf item coupon, and made sure she knew that she could use it the next time she came in, but not on hay.

I got in my truck and drove away wondering if I really want people like that coming to my store.

Yes I know I do.

I did take great satisfaction in the recognition that the particular fancy housing development that they live in is built right on top of an old dump that the Air Force base used to use.  I distinctly recall a day about 30 years ago when I was out there looking for old clorox bottles and such, when I found some old mortar rounds half buried.  They were Korean war era, and of course I took one home.  But last I knew the rest were still there.  I wonder how long it will be before the trash starts coming to the surface of their yard.

I shouldn't be that way.

I should be happy that they gave me the chance to fix it.  That is what customer service is supposed to be.

I am happy that I was able to make things right.

I still drove away with a smirk though. and I admit to not feeling bad about that smirk.  


  1. And a well deserved smirk! Gah! City people who think they are country......

  2. Ha Karma.

    I hate people like that ugh! I cant even imagine only getting 3 bales at a time either, or letting someone else do all the work

  3. I think they don't have medical problems, they have mental problems.

  4. I'm surprised they didn't even offer the use of a wheelbarrow! That goes beyond jerk status straight to A-hole on his part. What a prick. Karma takes too long. There should be a way to speed up the process.

  5. awesome customer service!!!! Wow! But those folks are assholes! plain and simple